Regulations & Fraud Awareness
Fraud affects individuals and businesses every day. To stay ahead of these risks, our staff
undergo regular training in fraud detection and prevention. We also share key tips with our
customers to help protect their accounts and businesses.
Common Types of Fraud
Invoice Scams
Criminals may impersonate suppliers and request changes to payment details. Always
confirm any such request with the supplier by phone before making updates.
CEO Fraud
Scammers may pose as company directors and request urgent payments. If a payment
request seems unusual or out of process, verify it directly with the sender.
How We Help Protect You
When new beneficiaries are added outside our secure online portal, we confirm the request
verbally with an authorised user before updating payment details. We encourage you to
follow the same process when verifying payment instructions with your suppliers or
employees.
Trusted Fraud Prevention Resources
 Action Fraud – actionfraud.police.uk
 Financial Conduct Authority – fca.org.uk
 National Crime Agency – gov.uk
 Take Five Campaign – takefive-stopfraud.org.uk
For questions or concerns about suspicious activity, contact our support team immediately.